Shipping policy

Shipping Policy

Section 1 – Shipping

  • Shipping costs: Free shipping is included on all multi-pack orders. For single-pack orders, the shipping cost is calculated and shown at checkout before you pay.
  • Shipping details: Items ship the same or next business day and are usually delivered within 3–7 working days for domestic orders and 5–10 working days for international orders. You’ll receive order confirmations, tracking numbers, shipping updates and delivery dates at the email address used for your purchase.
  • Subscription orders: Recurring subscription orders are processed and shipped automatically at the delivery interval you selected (every 30, 60 or 90 days). You’ll receive a shipping confirmation with tracking for each shipment. To change, skip or cancel an upcoming shipment, please do so at least 24 hours before it is scheduled to ship.

We are not responsible for deliveries affected by customs clearance, natural disasters, handovers between our carrier and the local carrier in your country, or strikes or delays in air and ground transportation. We are also not responsible for any additional fees, customs duties, or downstream costs.

Section 2 – Delivery

  • Buyer’s responsibility for address: It is the buyer’s responsibility to make sure the shipping address entered is correct. Please contact us immediately if you believe you have provided an incorrect shipping address. If the order has not yet shipped, we may be able to change the address. Once the order has been fulfilled, we are unable to reroute it and cannot accept responsibility.
  • Lost or stolen packages: We are not responsible for lost or stolen packages. If your tracking information shows that your package was delivered to your address and you have not received it, please report this to the shipping carrier using the information in your confirmation and tracking emails. If you purchased shipping protection, your order will be resent immediately.
  • Refusing to accept: If you refuse to accept the parcel from the post office or courier, we cannot take responsibility for what happens to the package afterwards. If it is automatically returned to our warehouse, we will be able to process your refund. If not, we will not be able to reimburse you.
  • Delivery issues: If you have any problems with delivery, please contact us at info@tryarleo.com or +1 (445) 275-8029 (8am–8pm PST).

Section 3 – Returns

  • Returns: Returns are handled under our Return & Refund Policy. First-time purchases are covered by our 60-day money-back guarantee, and in most cases no return is needed. Unopened packages from recurring subscription orders can be returned for a refund. Returned items must be unused and in their original packaging. The customer is responsible for return shipping costs unless the return is due to an error on our part.
  • Return address: All returns should be sent to: 285 Northeast Ave., Tallmadge, OH 44278, United States

NOTE: Please contact us at info@tryarleo.com before sending any return. Returns sent without prior authorization may not be accepted.

Contact Information

KANDY FOR EQUITY HOLDINGS LLC
102 S Crosby St, Tekoa, WA 99033, United States
Email: info@tryarleo.com
Phone: +1 (445) 275-8029 (8am–8pm PST)